You can check in online from 48 hours and up to 1:30 min before scheduled flight.
If you have hold baggage, you should go to our bag drop desk to deliver your hold baggage.
Baggage check-in desks open 1:30 mins before and close 30 minutes before your scheduled departure time. You should make sure that you have delivered your hold baggage more than 30 minutes before the scheduled departure time of your flight otherwise your cargo hold baggage will not be accepted.
Identification of Passengers
The documentation that must be presented at check-in counters and boarding gate to confirm that your identity matches the one provided on the boarding pass.
National flights: Passport or valid Identity Document.
Children including babies traveling with their parents or children traveling alone must meet these requirements.
Dangerous goods are items that can endanger the safety of an aircraft, people or property on board, and so its transportation might be forbidden or restricted by legislated by ANAC (Portuguese Civil Aviation Authority). Dangerous goods include materials that are radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, toxic or pathogenic and so on.
For specific information about prohibited articles please click on link below:
Carrying lithium batteries is limited by its characteristics and depends on whether it is installed in the equipment or if you want to carry it as a loose part.
Check the table and confirm that you can travel as carry-on or have to be checked!
When you check in a battery installed in a Notebook, camera, mobile phone, or similar devices, turn off the battery, applications, alarms, or settings that may activate the device again. Also, take steps to ensure that they are not activated by accident.
Smart luggage is NOT accepted as checked or hand baggage unless you remove the batteries and carry them in the cabin with you.
The terminals of all loose batteries you carry in your carry-on bag must be protected to prevent short circuits. Use the original packaging, protect the terminals or use individual plastic bags for each battery.
You may also Contact Us to learn more about security and safety measures, or ask at the check-in.
The National Airport Security Program requires compliance with all previous requirements.